退款政策

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.timelesstraps@gmail.com. Please note that returns will need to be sent to the address provided upon initiating the return process.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.timelesstraps@gmail.com.

Order Cancellation

Please reach out to us at info.timelesstraps@gmail.com to request a cancellation of your ongoing order. We provide a full refund when necessary, provided the cancellation request is within 12 hours of placing the order.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we are unable to process returns for items purchased at a discounted price or gift cards. Additionally, please note that we do not accept returns of orders with promotions or deals.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Missing Packages

In the rare event of an order being lost in transit we are obligated to give you a refund or replacement 10 business days after the package is said to be delivered. This is to ensure the package has been misplaced and is not behind schedule due to external shipping factors.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at info.timelesstraps@gmail.com.

Please note that any postage costs incurred when returning an item are not covered by our refund policy, except in cases where the item arrives faulty or damaged. Additionally, we cannot refund the express shipping charge for any returns.